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El Proceso responsable para gestionar las implicaciones más amplias de Continuidad de Negocio. Un equipo de Gestión de Crisis es responsable de temas Estratégicos tales como gestión de medios y confianza de accionistas, y decide cuándo invocar los Planes de Continuidad de Negocio. [ITIL:2007]
The Process
responsible for managing the wider implications of Business Continuity. A Crisis Management team is responsible for
Strategic issues such as managing media relations and shareholder confidence,
and decides when to invoke Business Continuity Plans. [ITIL:2007]
The process of
managing an institutions operations in response to an emergency or event which
threatens business continuity. An institutions ability to communicate with
employees, customers, and the media, using various communications devices and
methods, is a key component of crisis management.
http://ithandbook.ffiec.gov/it-booklets/business-continuity-planning/appendix-b-glossary.aspx
A testing
exercise that validates the capabilities of crisis management teams to respond
to specific events. Crisis management exercises typically test the call tree
notification process with employees, vendors, and key clients. Escalation
procedures and disaster declaration criteria may also be validated.
http://ithandbook.ffiec.gov/it-booklets/business-continuity-planning/appendix-b-glossary.aspx
Processus en charge de
la gestion des implications plus larges de la Continuité du Business. Léquipe
de gestion de crise est responsable des questions stratégiques, comme la
gestion des relations avec les média et la confiance des actionnaires, cest
elle qui décide du déclenchement des Plans de Continuité du Business. [ITIL:2007]
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