%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<&| /Widgets/TitleBox, title => $Title &>

<table width="100%">
<tr class="subject"><td class="label"><&|/l&>Subject</&>:</td>
<td class="value"><i>(<&|/l&>uses subjects from tickets</&>)</i></td></tr>

<tr><td class="label"><&|/l&>Update Type</&>:</td>
<td class="value">
<select name="UpdateType">
% if( $AllowComment ) {
  <option value="private" <% $CommentDefault %>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if( $AllowResponse ) {
  <option value="response" <% $ResponseDefault %>><&|/l&>Response to requestors</&></option>
% }
</select>
</td></tr>

% if ( $TicketObj ) {
<tr><td class="label"><&|/l&>Priority</&>:</td>
<td class="value">
<&/Elements/SelectPriority, 
	Name => 'Priority', 
	Default => $ARGS{'Priority'} || $TicketObj->Priority 
&>
</td></tr>

<tr><td class="label"><&|/l&>Resolution</&>:</td>
<td class="value">
<& /RTIR/Elements/EditRTIRField,
    TicketObj => $TicketObj,
    QueueObj  => $TicketObj->QueueObj,
    Name      => 'Resolution',
    Default   => (
        $TicketObj->FirstCustomFieldValue('Resolution')
    ),
    Rows      => 1,
&></td></tr>

<tr><td class="label"><&|/l&>Invested Resources</&>:</td>
<td class="value">
<& /RTIR/Elements/EditRTIRField,
    TicketObj => $TicketObj,
    QueueObj  => $TicketObj->QueueObj,
    Name      => 'Invested Resources',
    Default   => (
        $TicketObj->FirstCustomFieldValue('Invested Resources') ||
        RT->Config->Get('RTIR_CustomFieldsDefaults')->{'Invested Resources'}
    ),
    Rows      => 1,
&></td></tr>

<tr><td class="label"><&|/l&>System Category according to ENS</&>:</td>
<td class="value">
<& /RTIR/Elements/EditRTIRField,
    TicketObj => $TicketObj,
    QueueObj  => $TicketObj->QueueObj,
    Name      => 'System Category according to ENS',
    Rows      => 1,
&></td></tr>

<tr><td class="label"><&|/l&>Impact</&>:</td>
<td class="value">
<& /RTIR/Elements/EditRTIRField,
    TicketObj => $TicketObj,
    QueueObj  => $TicketObj->QueueObj,
    Name      => 'Impact',
    Rows      => 1,
&></td></tr>

<tr><td class="label"><&|/l&>Number of Affected Systems</&>:</td>
<td class="value">
<& /RTIR/Elements/EditRTIRField,
    TicketObj => $TicketObj,
    QueueObj  => $TicketObj->QueueObj,
    Name      => 'Number of Affected Systems',
    Rows      => 1,
&></td></tr>

<tr><td class="label"><&|/l&>Incident Cause</&>:</td>
<td class="value">
<& /RTIR/Elements/EditRTIRField,
    TicketObj => $TicketObj,
    QueueObj  => $TicketObj->QueueObj,
    Name      => 'Incident Cause',
    Rows      => 1,
&></td></tr>

<tr><td class="label"><&|/l&>Incidences during Resolution</&>:</td>
<td class="value">
<& /RTIR/Elements/EditRTIRField,
    TicketObj => $TicketObj,
    QueueObj  => $TicketObj->QueueObj,
    Name      => 'Incidences during Resolution',
    Rows      => 1,
&></td></tr>
% }

<tr class="owner"><td class="label"><&|/l&>Owner</&>:</td>
<td class="value">
<& /Elements/SelectOwner,
    Name    => "Owner",
    Default => $Owner || $session{'CurrentUser'}->Id || undef,
&>
<&|/l&>Worked</&>:
% if ( $TicketObj ) {
<& /Elements/EditTimeValue,
    Name => 'TimeWorked',
    Default => $ARGS{'TimeWorked'} || $TicketObj->TimeWorked || '',
&>
% } else {
<& /Elements/EditTimeValue,
    Name => 'TimeWorked',
    Default => $ARGS{'TimeWorked'} || '',
&>
% }

</td></tr>

% if( $ARGS{'Status'} ne 'resolved' ){
<& /RTIR/Elements/UpdateData, %ARGS, Ticket => $TicketObj, QueueObj => $queue &>
% }

</table>

<!--
% if ( $TicketObj ) {
<& /Elements/EditCustomFieldCustomGroupings,
    %ARGS,
    %CFDefaults,
    Object => $TicketObj,
    CustomFieldGenerator => sub { $TicketObj->QueueObj->TicketCustomFields },
    Groupings => [ RT::CustomField->CustomGroupings('RTIR::Ticket'), '' ],
&>
% }
-->

</&>
<%INIT>
my %CFDefaults;

$AllowResponse = 1 unless $AllowComment && $AllowResponse;

my ($CommentDefault, $ResponseDefault) = ('', '');
if ( $Action eq 'Comment' || $UpdateType eq 'private' ) {
    $CommentDefault = "selected";
} else {
    $ResponseDefault = "selected";
}

my $queue;
$queue = $TicketObj->QueueObj if $TicketObj;
unless ( $queue ) {
    $queue = RT::Queue->new( $session{'CurrentUser'} );
    $queue->Load('Incidents');
}

</%INIT>
<%ARGS>
$Title         => loc('Reply to selected tickets'),

$Action        => 'Respond',
$UpdateType    => 'response',

$AllowComment  => 1,
$AllowResponse => 1,

$Owner         => undef,

$TicketObj     => undef,
$Status        => '',
</%ARGS>
